Linens, the international home textile retailer from Turkey, was founded by Zorlu Textile Group in 2000. By bringing the approach of end-to-end customer service to the home textile sector, Linens proved itself as a brand that guarantees unconditional and prompt customer satisfaction. It became the first home textile chain of Turkey that has ever expanded its store network abroad. With a total of 86 stores operating in 8 countries, Linens continues to grow internationally.
Inveon and Linens teamed up to transfer the website’s infrastructure to the inCommerce platform, with the aim of aligning its digital commerce power with the company’s accelerating growth.
Inveon Team renewed the website’s UI&UX design while increasing the overall website performance. They also added a new module to the inCommerce platform, enabling real time tracking of cancellations and returns. With this module, the reasons for cancellations and returns can also be viewed by the Linens admin users.
Moreover, the stock and order management were optimized so that Linens can ship orders faster and easier through prioritizing the stock points according to product availability. As a result of the optimization measures carried out by Inveon, orders can now be shipped faster, and extra logistics costs will be eliminated.