Suwen was established in 2005, with the aim of making comfortable and useful lingerie for women of all sizes. The brand mixes high quality and elegant designs with affordable prices.
With its slogan “My body is so special”, Suwen represents confident, classy and passionate women. Its wide product range includes lingerie, home wear, socks, corsets, swimwear and maternity wear. The brand aims to expand its store network in Turkey, as well as to Eastern Europe, the Balkans, MEA and the Far East.
Suwen and Inveon established a partnership that significantly boosted the brand’s digital commerce operations in a short period of time. With the UI & UX improvements that Inveon’s team achieved, customers are now able to have a fast and easy shopping experience, increasing customer satisfaction.
The renewed online store, suwen.com.tr, enables customers to view the various color options of a certain product, and complete transactions in a single page. Moreover, customers can cancel their orders within 30 minutes after the completion with just a few clicks.
MAKSU was founded by Mass Textile, one of the biggest ready-made clothing exporters in Turkey, as a pure-online, premium women’s clothing and accessories brand in 2019. MAKSU’s vision is to create well-thought out clothing and accessory designs for feminine, confident women. The brand targets real women’s lives, rather than temporary fashion trends.
The distinctive characteristics of the brand are present in its high-quality fabrics and unique pattern designs. All MAKSU products are designed to capture distinctive characters that comply with MAKSU women’s uniqueness. Modern, chic, comfortable and unique are the keywords that represent the brands’ products.
With the inCommerce platform, MAKSU ensures an easy and flawless shopping experience for its customers, which is especially vital for a pure online player.
One of the most distinctive features of maksu.com.tr is its modern design and high responsiveness. Users can not only view MAKSU products in detail with high resolution photos from different aspects, but can also watch videos and see how the outfits create a harmonious look on real women.
In addition to the inCommerce platform’s advantages, Inveon’s GrowthLab team will be responsible for the management of digital marketing processes, positioning of the products on the online store and increasing the brand awareness both in domestic markets and overseas.
Just like the line between online and offline shopping, the line between borders are also blurring. Now that consumers have access to a wide choice of brands from abroad, it is a necessity for retail companies today to exhibit their products to global markets.
Currently, there are more than 2 billion online shoppers in the world, generating almost $3 trillion in global e-commerce volume. According to a Forrester report, cross-border e-commerce sales will reach $627 billion by 2022. This increase is expected to account for 20% of e-commerce sales as a whole generated throughout that year.
According to the IPC, the volume of e-export is increasing by25%a year – almost twice the growth speed of domestic e-commerce. Even now, retailers who start their cross-border sales have 10 to 15% annual increase in their sales. Moreover, 1 in every 5 international shopping basket size totals more than $200 in value. Even in Europe, which is a highly saturated market, cross-border e-commerce share has increased to 13.2% in 2018, reaching an amount of €137 billion.
All of these exciting facts show that e-export presents many opportunities for retailers. With the development of digital commerce technologies, launching an international selling channel is easier than ever. However, many companies attempt to cease the advantages of e-export without being fully aware of the issues they might face leading to failure in a short period of time.
Inveon’s GrowthLab team, who helps many companies export their products online, argues there are two essential factors to achieve e-export success: choosing the right market and the right portfolio.
Choosing the right market
Any company can export its products worldwide today through online channels, but when it comes to a continuous exporting operation, the right markets to operate in must be carefully chosen.
To make the right decision, retailers should define the market first, in terms of demography, location and culture, affecting the needs and wants of consumers. After that, a detailed market analysis should be performed to provide retailers with a bigger picture, helping them see their potential positioning in the market.
An in-depth market analysis has many dimensions such as recent retail trends, potential competitors, growth rate of online sales and average basket size, as well as forecasted demand and potential barriers to entry. It also includes information about the most sold products in a certain market, customer habits and customer perceived value. All of these multidimensional market data is then used for choosing the right portfolio. Inveon’s GrowthLab department takes a look at all these metrics whilst keeping in mind operational excellence when preparing a market analysis.
Graph 1 represents an example of two of the metrics, online consumers and average annual spending, that GrowthLab uses in order to conduct a market analysis:
Choosing the right portfolio
The data provided by the market analysis will be used as a valuable tool in understanding the customers, which is one of the key factors impacting cross-border success. With the customer data, customer personas are created to help companies understand what products and services will be attractive to which customer group. It also helps companies forecast future demand and plan their potential scale. In the meantime, the gap between the customers’ needs and the current market offerings provides a great market opportunity.
GrowthLab performed a market analysis for a client operating in the home textile industry who wants to enter the EMEA region. By taking the market data into account, the team created customer personas and how they will perceive each product in the portfolio. The results show that because home textile is culturally a social status indicator, the more affordable products such as basic linens were not preferred by the customers and therefore sales did not reach its full potential. Moreover, the results indicated that the prices should have been doubled, while the products should have complied with the latest trends.
Graph 2 represents a forecast of the market share of different home textile products in the EMEA region. This is an example of one of the many market features that GrowthLab analyses when looking at market data.
There is no one-fits-all solution to e-export plans. Success of each action depends on the company’s unique internal and external factors. In order to minimize the potential risks, a comprehensive market analysis backed by solid data is the key.
GrowthLab performs the market analysis for companies and helps them define their market entry strategy in terms of entry model, product portfolio, pricing, inventory and 3rd party management. With its analytical approach backed by data of more than 40 million users from 90 countries, it minimizes the risks of entering a new market.
Bateks, Turkey’s largest swimwear and underwear manufacturer, was founded in 1996 and has become the leading company in the industry. Today, it exports more than half of its products to 31 countries in 5 continents. It is also known as the manufacturer of swimwear and underwear collections of many world-famous brands including H&M, Top Shop, Oysho, Penti and Decathlon.
With its years of experience and superior manufacturing capacity, Bateks established its own premium swimwear brand, AYJE, in 2019. AYJE distinguishes itself in the industry with its accumulated know-how regarding fabric and container factories, in addition to mold and model preparation.
Moreover, AYJE defines itself as a body-positive brand, encouraging acceptance of all bodies regardless of the form, size, or appearance. The products were designed with the mindset that all women are beautiful and should have a positive body image, to feel confident and comfortable in their own bodies.
AYJE chose Inveon GrowthLab to offer its products to all “women in the world who are as free as the sea”. The GrowthLab team will lead the brand’s domestic and cross-border e-commerce operations, along with its digital marketing and market entry strategies. With GrowthLab, AYJE will be able to build brand awareness across the world with highly personalized campaigns and advertorials.
AYJE released its first collection in April 2019, which is currently on sale on ayjeshop.com, as well as at Vakkorama, Sign In Store Alaçatı and Mendo’s.
The “Retaining Customers for Growth” event was organized by Inveon and Emarsys Turkey on the 18th of April, 2019, at Dome Istanbul.
The event started with an opening speech by Inveon Partner, Moris Kastro. He shared results from the most recent research in customer retention and stated that “increasing customer retention by 5% can increase profits from 25-95%”. He also pointed out that the current customers are 50% more likely to buy the new products offered by a brand, and they generally spend 33% more than new customers.
Later, Güneş Mitrani, the Head of GrowthLab, took the stage and shared a roadmap for companies that want to capture the trend of hyper-personalization. She began her presentation by explaining the growing importance of personalization and its impact on the e-commerce sector. Then, she shared the details of the RFM model used for analyzing customer value and how it can be used as a transitional model to hyper-personalization. Mitrani also showed the successful results of GrowthLab’s personalized campaigns. She added, “Hyper-personalization is the future of marketing in all sectors that are targeting end users. Companies that are not already getting prepared for hyper-personalization will face the risk of losing their competitive edge.”
Next, Emre Güzey, the Managing Director of Emarsys Turkey, made a presentation regarding the management of the customer lifecycle under limited resources. Güzey stated that 98% of customers never convert, while 70% of that %2 who converted are one-time shoppers. To overcome this challenge, he emphasized that “companies should discover the data, understand the customers, automatize the engagement strategies and measure their marketing performance”.
Finally, the panel “Increasing Customer Lifetime Value”, moderated by Moris Kastro, took place with the participation of Betül Bulut, the Head of CRM at Modanisa, Deniz Gol, Head of Global Internet and Outlet Operations at Colin’s, and Mustafa Kemal Temel, E-Commerce Marketing Director at Flo. The panelists elaborated on the tips and methods of increasing the customer loyalty and their lifetime values. They talked about the use of data analytics and new technologies in the creation of personalized campaigns. Moreover, they shared tips on how to overcome the challenges of customer relationship management.